The Desk works best when requests are written like a dock ticket: what is shipping, how it’s built today, what failure you observed, and what constraint you must operate under. Avoid marketing language and avoid sensitive personal data. If you can include photos of the unit load and the failure signature, do so—photos often turn an ambiguous problem into an obvious corrective action.
This is a template block you can copy into your internal ticketing system or email. If you implement a form, keep the fields aligned to the variables below. The objective is to capture the smallest set of facts that let someone diagnose the failure mechanism: shift, crush, corner damage, abrasion/puncture, or moisture compromise.
It captures the variables that drive outcomes: geometry, containment method, and handling profile. It also captures the observable failure signature so responses can be practical (corrective actions) rather than generic advice.
Avoid including sensitive personal data in messages or photos. If you share documents, redact where feasible. See the Privacy Note for practical guidance.
If you implement a form, these categories map requests to the correct response type. The goal is to avoid long back-and-forth and get to a measurable action.
| Category | Best for | What to include |
|---|---|---|
| Unit load build standard | Creating a repeatable SOP for a commodity | Commodity, footprint, height, weight, handling profile, constraints, desired throughput |
| Damage signature review | Diagnosing shift/crush/corner/abrasion/moisture | Photos + description of what moved and where; packaging method; lane profile |
| Spec sheet clarification | Choosing materials and decision variables | What component you’re selecting; your load geometry; what failure you’re preventing |
| Editorial correction | Broken links or unclear phrasing | Page URL, section name, suggested correction, reason |
| General inquiry | Not sure where it fits | A short description + any photos; we will propose the best category |
Contact responses are informational and based on the details you provide. They do not certify packaging, guarantee outcomes, or override customer/carrier requirements. Treat recommendations as a starting point for your internal validation and continuous improvement.